01 Introduction
Welcome to First Haven Realty. These Terms and Conditions govern your access to and use of our website, property listings, shortlet services, property sales services and other services provided by First Haven Realty.
By accessing our website, submitting an enquiry, creating an account, booking a property, requesting a viewing or engaging any of our services, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
02 Acceptance of Terms
These Terms apply to all visitors, prospective tenants, guests, buyers, sellers, property owners and other users interacting with First Haven Realty.
If you do not agree with any part of these Terms and Conditions, please do not use our website or services.
03 Our Services
First Haven Realty provides real estate-related services, which may include:
- Residential property sales.
- Apartment and property rentals.
- Shortlet apartment accommodation.
- Property sourcing and matching.
- Property viewing arrangements.
- Real estate consultation.
- Property marketing and listing services.
- Assistance with property transactions.
The availability of particular services may vary depending on location, property type, owner requirements and applicable laws or regulations.
04 Property Information
We make reasonable efforts to ensure that property descriptions, photographs, prices, amenities, availability and other listing information displayed on our website are accurate.
Important: Property information may change without prior notice. Availability, pricing, specifications, photographs and amenities should be confirmed with First Haven Realty before making any financial commitment.
Photographs and other visual materials are provided for illustration and may not always represent the current condition or exact appearance of a property.
05 Property Viewings
Property viewings are subject to availability and may require prior appointment.
First Haven Realty reserves the right to reschedule or cancel a viewing where circumstances outside our reasonable control make the viewing unavailable.
Visitors are expected to behave responsibly during property viewings and must comply with reasonable instructions provided by our representatives or the property owner.
06 Payments & Fees
Any applicable rental fees, purchase prices, service charges, agency fees, deposits or other charges will be communicated to you before the relevant transaction is completed.
Unless otherwise agreed in writing, payments must be made using an approved payment method provided or confirmed by First Haven Realty.
Users should not make payments to individuals or accounts that have not been officially confirmed by First Haven Realty.
07 Rentals & Shortlets
Rental and shortlet bookings are subject to availability, applicable booking requirements and the terms communicated for the specific property.
Guests and Tenants
Guests and tenants must provide accurate information and comply with the property's applicable house rules, occupancy limits and other requirements.
Damage and Property Care
Guests and tenants may be responsible for damage caused to property, furniture, equipment or other items resulting from misuse, negligence or violation of applicable property rules.
Cancellation
Cancellation, refund and rescheduling policies may differ between properties. The applicable policy will be communicated during the booking process.
08 Property Sales
Property prices, availability and transaction conditions may change at any time and are subject to confirmation.
First Haven Realty may facilitate communication between buyers, sellers and other parties but does not guarantee the completion of a property transaction.
Buyers are encouraged to conduct appropriate due diligence, inspections, searches and legal verification before completing a property purchase.
09 User Accounts
Where account registration is available, users are responsible for providing accurate information and maintaining the confidentiality of their account credentials.
You are responsible for activities conducted through your account and should notify First Haven Realty promptly if you suspect unauthorized access.
We reserve the right to suspend or terminate accounts that contain false information, violate these Terms or are used for fraudulent or unlawful purposes.
10 Website Use
You agree to use this website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to our systems.
- Upload malicious software or harmful code.
- Copy or reproduce website content without permission.
- Misrepresent your identity or provide fraudulent information.
- Interfere with the operation or security of the website.
- Use automated systems to collect information without authorization.
11 Third-Party Services
Our website may contain links, integrations or references to third-party websites, payment providers, property owners, service providers or other external platforms.
First Haven Realty is not responsible for the content, availability, security or policies of third-party services. Your interaction with such services may be subject to their own terms and policies.
12 Limitation of Liability
First Haven Realty will make reasonable efforts to provide reliable services and accurate information. However, we do not guarantee that the website or every property listing will always be available, uninterrupted or error-free.
To the extent permitted by applicable law, First Haven Realty shall not be liable for losses resulting from information that has changed after publication, third-party actions, events outside our reasonable control or a user's failure to conduct appropriate due diligence.
13 Privacy
Information submitted through our website may be used to respond to enquiries, process requests, provide services, communicate with users and improve our operations.
We take reasonable steps to protect personal information and handle it in accordance with our applicable privacy practices and legal obligations.
Please review our Privacy Policy for additional information regarding how personal information is collected and handled.
14 Changes to These Terms
First Haven Realty may update these Terms and Conditions from time to time to reflect changes in our services, business practices, technology or applicable legal requirements.
Updated terms will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.
15 Contact Us
If you have questions regarding these Terms and Conditions, our properties or any of our services, please contact First Haven Realty.
Need More Information?
Our team will be happy to assist you with questions about our services, properties, bookings and transactions.